The profile of the technical support analyst

The technical support analyst figure is a booming work figure . Information technologies imbue everything and more and more companies provide services in which information technology is essential. In addition, new technologies multiply support routes and include new forms of support, such as remote computer assistance. And, as if that were not enough, the increase in the use of information technology within the companies themselves often causes their own workers to have incidents with the company's IT for which they need technical help.

Are you a technical support analyst? Maybe, or maybe you are not yet, but you are thinking about leading your career in this way. In this article we will see what is the profile that companies usually look for for this position , but before we know a little better what their work is.

What is a technical support analyst?
The main task of a technical support analyst is to offer computer technical assistance to users who have some type of problem or incidence with the use of any type of computer service or product, be it software or hardware, which includes the use of equipment, programs, applications, Internet, peripherals, etc.

However, the technical support analyst can also handle other tasks. For example, the control of the inventory of computer resources of a company (both hardware and software), which will include activities such as monitoring the status of licenses for the use of programs. Even, in some companies, it will be in charge of tasks such as the installation and configuration of software or others typical of computer maintenance.

To perform its work, the technical support analyst uses multiple channels, both face-to-face and, very often, remotely. These include email, chat, phone or remote desktop software .

know more: what is a technical support analyst

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